Privacy policy

Security and Data Protection

  1. Mori uses personal data for the purpose of identifying and communicating with the customer to fulfil the order. Mori does not disclose any data collected to third parties except where requested by laws and regulations or when necessary to perform the contract (e.g. when sending out an order to delivery).
  2. The Client has the right to request the removal of all customer related data from Mori database.

PROCESSING OF PERSONAL DATA

The responsible processor of customer data is Mori Gild OÜ (Mori Gild OÜ. Registry code 14271547. Veerenni 24, Tallinn, Estonia).

We shall not have access to the supplied card details. For the purpose of making the transaction, the Service Provider sends all the information, including customers’ personal data, that is necessary to process the payment, to the authorized data processor Maksekeskus AS

What personal data is processed

  • name, age, phone number and email address;
  • delivery address;
  • bank account number;
  • cost of goods and services and data related to payments (purchase history);
  • customer support data.

Why personal data is processed

Personal data is used to manage the customer’s orders and deliver goods.

Purchase history details (date of purchase, goods, quantity, customer’s data) are used for preparing summaries of goods and services purchased and for analysing customer preferences.

The bank account number is used to reimburse payments to the customer. 
Personal data such as email, phone number and the customer’s name are processed to handle any issues relating to the provision of goods and services (customer support).

The IP address or other web identifiers of a user of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

Legal grounds

Personal data is processed for the purpose of performing a contract concluded with the customer.

Personal data is processed for performing legal obligations (such as accounting and the settlement of consumer complaints). 

Personal data is processed under legitimate interest to prevent and protect the company from fraud, including identity fraud. 

Personal data is processed for marketing purposes under consent and legitimate interest.

Recipients of personal data

Personal data is transmitted to the customer support of the online shop for managing purchases and purchase history and for settling any problems that the customers may have.

The name, phone number and email address are transmitted to the transport service provider selected by the customer. When the goods are delivered by a courier, the customer’s address is also transmitted together with the contact details. 

If the accounts of the web shop are kept by a service provider, the personal data is transmitted to the service provider for performing accounting operations. 

Personal data is transmitted to IT service providers as this is necessary for ensuring the functionality of the online shop or for data hosting.

Security and access to data

Personal data is stored in the servers on the territory of a member state of the European Union or states of the European Economic Area. 

Personal data can be accessed by the staff of the online shop in order to settle technical issues related to the use of the online shop and to provide customer support.

The online shop takes appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Personal data is transmitted to the data processors of the online shop (such as the providers of transport and data hosting services) and processed under contracts concluded between the online shop and the processors. The processors must ensure appropriate safeguards when processing personal data. 

Access to and rectification of personal data

Personal data can be accessed and rectified in the user profile of the online shop. When a purchase has been made without a user account, personal data can be accessed through customer support.

Withdrawal of consent

Where personal data is processed on the basis of the customer’s consent, the customer has the right to withdraw his/her consent by notifying customer support by email. 

Storage

Personal data is erased upon the closure of a customer account of the online shop, unless the storage of the data is necessary for accounting purposes or for the settlement of consumer disputes.

For online purchases made without a customer account, the purchase history is stored for three years.

In the event of disputes concerning payments and consumer disputes, the personal data is stored until the claim is satisfied or until the end of the limitation period. 

Personal data needed for accounting purposes is stored for seven years.

Erasure

For the erasure of the personal data, customer support must be contacted via email. requests of erasure are responded to no later than within one month and the period of erasure shall be specified.

Transmission

Requests to transmit personal data submitted via email are responded to within one month. Customer support identifies the person and indicates what personal data is to be transmitted.

Direct marketing messages

Email address and phone number are used for sending direct marketing messages if the customer has given the respective consent or if there is legitimate interest as a ground for processing the data. If the customer does not want to receive direct marketing messages, the customer should select the relevant link at the footer of the email or contact customer service.

Dispute resolution

Disputes concerning the processing of personal data is settled through customer support. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

Mori Gild OÜ
Veerenni 24, Tallinn, Estonia
info@mori.ee
+372 53423246
Terms and Privacy

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